Legal
Last updated: January 2025
BrandFace Retail LLP ("PoshRobe", "we", "us", "our"), registered in Calicut, Kerala, India, is committed to protecting your privacy. This Policy explains what personal data we collect, why we collect it, how we use it, and your rights regarding that data when you use poshrobe.com.
We collect information you provide directly when you create an account, place an order, or contact us — including your name, email address, phone number, delivery address, body measurements, and payment details. We also automatically collect usage data such as pages visited, browser type, device information, and IP address through cookies and analytics tools.
Your information is used to: process, fulfil, and deliver your rental orders; communicate with you about your bookings, alterations, and returns; send you relevant offers, new arrivals, and style updates (only if you have opted in); improve our website, product catalogue, and customer service; comply with applicable legal and tax obligations; and detect and prevent fraudulent transactions.
Body measurements you provide are used solely for the purpose of altering the rented garment to fit you. This data is stored securely and is not shared with any third party beyond our in-house alteration team.
We do not sell, rent, or trade your personal information to any third party. We share data only with service providers essential to operating our business — including payment processors (PayU Money), logistics partners (for delivery and pickup), and communication platforms — under strict data processing agreements.
All payment transactions are processed through PCI-DSS compliant payment gateways. PoshRobe does not store credit/debit card numbers or sensitive payment credentials on our servers. Card data is handled entirely by our gateway partners.
Our website uses cookies to enhance your browsing experience, maintain your session, remember preferences, and understand how our site is used. You can manage or disable cookies through your browser settings. Disabling cookies may limit certain features of the website.
We retain your personal data for as long as your account is active or as required to provide our services and meet legal obligations. You may request deletion of your account and associated personal data at any time by contacting us.
You have the right to access, correct, or request deletion of your personal data. You may withdraw consent for marketing communications at any time by using the unsubscribe link in any of our emails or by contacting us directly. We will respond to all data requests within 30 days.
PoshRobe services are intended for users aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected such data, please contact us immediately.
We may update this Privacy Policy from time to time. The latest version is always published on this page with the effective date. Continued use of our service after any changes constitutes acceptance of the updated policy.
BrandFace Retail LLP, Calicut, Kerala, India. For privacy-related enquiries: contact@poshrobe.com or call +91 813 699 6669.